Refund policy

We want you to be completely happy with your purchase from Nordic Flowers Hansen-Lutín.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your email/contact info] with photos showing the issue. We will gladly offer a replacement or a full refund, depending on the situation.

Returns or exchanges are only accepted if the product is defective or damaged upon arrival. Due to the handmade and delicate nature of our preserved flower arrangements, we do not accept returns for reasons unrelated to damage (such as change of mind).

Please note:
- Items must be unused and in their original packaging.
- Shipping costs for returns (when not due to damage) are the responsibility of the customer.